ITS and Traffic Signal Technician, I, II or III

Essential Roles and Responsibilities

The ITS and Traffic signal technician is responsible for maintaining technical knowledge on products and services offered by AM signal and its partners, travel to job sites, installation and configuration of equipment, troubleshooting and documenting issues, maintaining documentation on installation activities, initiating and tracking repair requests, recurring issues with equipment or procedures, and assisting with product testing and research. This position requires frequent regional and occasional national travel and is largely self-sufficient. When not travelling or on job sites, the technician will be remotely working from their home or their preferred shared working space. Excellent self-motivation, self-discipline, time and schedule management, adherence to schedules, and maintaining a balanced workload are all additional critical skills.

·       Extensive travel to job sites to perform job duties, including utilization of a company vehicle to drive to regional projects, flying on commercial airlines, hotel stays, etc. This position will primarily require travel to California, Oregon, and Washington. Occasional travel to other states may be required.

·       Typical work schedules are Monday to Friday 8am to 5pm (local time) but additional hours may be required for project work or travel.

·       Creation and maintenance of own schedules, including any installations, repairs, meetings, or other items. Ensuring there are no overlaps in booking of project-related work, missed installations, etc. Reporting of scheduling issues, needs, conflicts, etc. to management.

·       Maintain communication with management regarding scheduling, task assignments, concerns, etc. including bi-weekly check-ins, all hands meetings, and all staff meetings.

·       Coordinate any significant status and schedule changes for assigned projects with the assigned project manager.

·       Attend recurring project related meetings and provide information as needed.

·       Thoroughly understand products being installed, installation procedures, and project scope prior to arriving on site.

·       Communicate with the project manager to ensure that all installation prerequisites have been met prior to arranging travel to a job site.

·       Prepare all necessary documentation, products, software, and equipment as required by each individual project prior to arriving on site.

·       Field Installation of Equipment – Duties while on-site include termination of cabling (network cables and connectors, connections to/from equipment components), mounting and securely fastening rack mounted/din rail mounted hardware, installation of any detection equipment housed in the signal or ITS cabinet, configuration and calibration of equipment, including: detection cameras (programming associated detection zones, assignment of detection zones to signal phases, etc.), pedestrian call push button hardware, Uninterruptible Power Supplies/Battery Backup Units, and Point to Point or Collaborator Radios), updating firmware and software, testing installed components for proper functionality, and troubleshooting issues or failures.

·       Provide and/or assist with ensuring product training for customer agencies or other contractors is completed prior to project completion.

·       Verify all required tasks are completed prior to departing from a job site. Completion of a checklist or task list may be required.

·       Troubleshooting equipment issues and notating any observable findings, patterns, or trends and notifying management of any larger concerns.

·       Identification of repeat issues such as equipment failures, incompatibilities with certain products or hardware, and report such issues to management, preferably with technical information on what may be causing said issues.

·       Identify areas of opportunity for new or upgraded equipment at job sites or in product line offerings and share with sales reps and technical management.

·       RMAs (Equipment Repairs) – Diagnose issues with equipment causing the need for repair, provide detailed technical documentation of issues to the RMA team, and maintain a historical log of issues and remedies.

·       Initiate RMA requests for needs identified on your projects; follow up on the statuses of your RMA requests.

·       Updating project records with tasks performed, repairs initiated, issues noted, etc.

·       Utilization of any down time to effectively continue education on new products or changes to existing products, further understanding of new or existing applicable technologies, follow up on open projects, and plan for upcoming projects.

·       Assisting with Product Research and Development as requested.

·       Adherence at all times to all company, partner, customer (including government agency) requirements regarding network access, equipment access, site access, and security requirements.

·       Checking and answering company e-mail accounts, assigned phone, text messages, etc. on a frequent basis.

·       Must adhere to all safety rules and regulations required by law, by AM Signal, and by agencies that oversee work done under contract.

Maintaining professionalism

·       Presenting a positive attitude when interacting with clients, customers, and employees.

·       Maintaining clean and presentable clothing free of rips, tears, stains, etc.,

·       Maintaining a clean vehicle to include exterior appearance and interior appearance, ensuring vehicles are properly maintained such as having oil changed, tires replaced, light bulbs replaced, repairs performed, etc.

·       Ensuring tools and safety equipment are clean, well maintained, and complete in order to present a professional image as well as minimize delays or issues related to improper loadouts or broken/missing tools.

·       Use of professional communication with co-workers, customers, partners, other contractors on job sites, management, etc.

·       Presentation of a positive representation of AM Signal and its suppliers or partners, including not disparaging AM Signal or its partners’ products, services, or personnel.

·       Adherence to punctuality is highly critical to providing our customers with the products and services sold to them and having products installed and operational within the timeframe promised.

·       Ensuring customer satisfaction by following up after installation or project completion.

·       Taking the initiative to offer assistance to co-workers who may be overwhelmed, to assist with balancing workloads.

Education and/or Work Experience Requirements

• Requires a high school diploma, GED, or equivalent. Associates, or bachelor’s degree preferred.
• Knowledge of how to use a laptop/mobile Windows PC, including use of applications to connect to field equipment or remote systems.
• Requires ability to understand and use engineering plan sheets or blueprints to properly install equipment.
• Must possess a valid state issued driver’s license with Real ID verification for air travel.
• Must have a clean driving record.
• Must have basic electrical knowledge of AC & DC currents, voltage, etc.
• Must know how to use a multimeter.
• Must know how to use basic tools such as ratchets, wrenches, screwdrivers, hammers, cable strippers, cable crimping tools, drills, etc.
• Must be able to communicate proficiently in English – spoken and written forms.
• Must be able to discern dangerous situations that jeopardize life safety such as reacting to errant vehicles on the roadway that may strike workers or work vehicles, reacting to live electrical wires posing risk of electrical shock, identify hazardous weather that requires seeking shelter, etc.
• Must be able to operate and communicate using a smart phone.
• Must be able to achieve and maintain workload and performance requirements.
• Ability to pass a basic background screening.

Physical requirements

·       Extensive travel to job sites to perform job duties, including utilization of a company vehicle to drive, flying on commercial airlines, hotel stays, etc.

• Must be able to work outside in multiple weather conditions including high heat, cold temperatures, wind, haze, smoke, etc.
• Must be able to sit and drive a motor vehicle for long periods of time.
• Must be able to sit and travel via airplane for long periods of time.
• Must be able to perform consistent physical labor including frequent repetitive sitting, standing, walking, balancing, stooping, kneeling, crouching, reaching, etc. in an indoor or outdoor environment.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative or quantitative productivity standards.
• Must be able to lift and carry up to 75 pounds.
• Have vision capable of reading written documents on electronic screens, on paper and interpreting diagrams and drawings.
• Ability to speak, hear, and listen in order to communicate and maintain situational awareness.
• Frequent to daily use of hand tools, computers, smart phones, writing instruments, and other standard office equipment.
• Ability to access, input, and retrieve information using a computer, smartphone, or written material.
• Frequent use of hand/eye coordination when using tools, computers and electronics, operating motor vehicles, etc.

The preferred candidate would have any of the following

• IMSA Level II or III certification
• Manufacturer certifications (i.e., FLIR, Miovision, Opticom, etc.)
• Electrician licensure at any level
• Understanding of traffic signal and ITS cabinet types, standard components, and layouts.
• Familiarity and understanding of ITS devices and networks.
• Familiarity with networking, including routing, switching, transport protocols, TCP/IP Settings, cross network communications, communication mediums such as ethernet, fiber optics, cellular modems, etc.
• Ability to troubleshoot basic networking components and configurations.
• Familiarity with Opticom pre-emption systems
• Familiarity with detection systems including optical cameras, thermal cameras, pavement loops, pedestrian push buttons, etc.
• Familiarity with traffic signal phasing to include overlaps, splits, recalls and failures, etc.
• Knowledge of basic traffic safety such as proper parking and positioning on job sites or inside traffic control setups, critical wheel angles, escape paths, etc. Traffic Incident Management training is a plus.
• Knowledge of basic health and environmental safety.
• Familiarity with roadway configurations and layouts, such as interchange types, intersection setups, lane geometry, etc.

To Apply Contact Ben Thurkill at Ben@amsignal.com